Return, Refund & Exchange Policy

This policy applies to eligible products purchased directly from Daniel's Innovations, including purchases made through our website, at festivals or community events, and through approved school or organization fundraisers.

If an order was purchased through another retailer, marketplace, or organization that collected payment independently, its return policy may apply. Contact us and we will help identify the correct next step.

Eligible, non-custom products may be requested for return within 30 calendar days of delivery or in-person purchase. A return is not complete until Daniel's Innovations has approved the request and received the product when a physical return is required.

To qualify, an item must generally be:

• unused, unaltered, and in resalable condition;
• returned with all included pieces, accessories, and original packaging when available;
• accompanied by an order number, receipt, or other proof of purchase; and
• mailed or delivered according to the return instructions we provide.

Return shipping is normally the customer's responsibility for a change-of-mind return. Shipping charges are non-refundable unless the return is caused by our error or an eligible product defect.

The following products are generally final sale unless they arrive defective, damaged, or incorrect:

• custom, personalized, commissioned, or made-to-order products;
• products created in a customer-selected color, size, design, name, logo, or configuration;
• school, team, club, or organization fundraiser products produced for a specific campaign;
• gift cards, digital files, downloadable products, or design services;
• clearance or final-sale products identified as such before purchase;
• items that have been used, installed, modified, damaged after delivery, or returned incomplete; and
• products returned after the applicable return period.

We may approve an exception at our discretion, but approval must be provided in writing before the product is returned.

Custom and personalized products are created specifically for one customer and normally cannot be returned or refunded because of a change of mind, an incorrect customer-provided detail, or a preference change after production begins.

Customers are responsible for reviewing names, spelling, dates, sizes, colors, uploaded artwork, and other personalization details before approving an order. Screen colors and the layered nature of 3D printing may create small variations that are not considered defects.

Custom orders remain protected if the finished item is materially different from the approved design or arrives defective, damaged, or incorrect. See Section 5 for help.

If an item arrives defective, damaged, or different from what you ordered, contact us promptly. Please keep the item and its packaging until we have reviewed the request.

Please include:

• your name and order number or purchase date;
• a brief description of the problem;
• clear photos of the item, packaging, shipping label, and damage when applicable; and
• the resolution you prefer, such as repair, replacement, exchange, or refund.

After review, Daniel's Innovations may repair the item, replace it, provide a comparable product, issue store credit, or approve a full or partial refund. We will cover reasonable return or replacement shipping when the problem is confirmed to be our error or an eligible defect.

Exchanges may be available for eligible, non-custom products within the 30-day return period, subject to inventory and product availability. Please contact us before returning the original item.

The customer is responsible for return and replacement shipping on preference-based exchanges and for any difference in product price. If a requested replacement is unavailable, we may offer an alternative, store credit, or an eligible refund. Defective, damaged, and incorrect items are handled under Section 5.

Fundraiser items are often produced for a specific school, club, team, or organization and may include custom colors, names, logos, quantities, or campaign pricing. For that reason, fundraiser orders are generally final sale and cannot be returned for a change of mind.

Defective, damaged, missing, or incorrect fundraiser products are still eligible for review. Individual customers should contact Daniel's Innovations or the fundraiser organizer listed with the order. Large group-order questions may be coordinated with the organization's authorized contact so that every affected order can be handled consistently.

Fundraiser proceeds already distributed to a school or organization may be excluded from a discretionary refund unless required by law or the issue resulted from our error.

Email or call Daniel's Innovations before sending a product back. In your message, include your name, order number or purchase date, the product involved, the reason for the request, and photos when the product is damaged, defective, or incorrect.

If the request is approved, we will provide return instructions and the correct return destination. Pack the item securely and use a trackable shipping method. Daniel's Innovations is not responsible for a return package lost or damaged before it reaches us.

Approved refunds are issued after the returned product is received and inspected, unless we confirm that a return is not required. Eligible refunds generally cover the approved product price and applicable sales tax. Original shipping charges and optional rush fees are non-refundable unless the issue resulted from our error.

A deduction may be made for missing parts, damage, use, or loss in value that occurred after delivery. If a prepaid return label is provided for a preference-based return, its cost may be deducted from the refund.

We aim to process approved refunds within 5–10 business days after inspection. The refund is normally sent to the original payment method. Your bank or card provider may require additional time to post the credit.

Non-custom orders

Contact us as soon as possible if you need to cancel or change a standard order. We will do our best to help, but an order cannot be canceled or changed after it has shipped. If it has already shipped, the standard return rules apply after delivery.

Custom or personalized orders

Custom work may be canceled or changed only before design, material preparation, or production begins. Once work has started, payments may be non-refundable because materials and production time have already been committed. Approved changes may affect price and completion time. If we cannot complete an order, we will contact you and provide an appropriate refund or alternative.

Delivery estimates are not guarantees. Weather, holidays, carrier delays, and other events outside our control may affect arrival time after a package leaves Daniel's Innovations. We will provide tracking when available and help with a reasonable carrier investigation.

Customers are responsible for entering a complete and accurate shipping address. Additional shipping costs caused by an incorrect or incomplete address, refusal, or unclaimed package may be charged before an order is resent.

If tracking shows a package as delivered but you cannot locate it, check the delivery area, household members, neighbors, and the carrier first, then contact us promptly. Lost-package resolutions depend on tracking, carrier findings, address accuracy, and the circumstances of the shipment.

Daniel's Innovations may refuse a return, exchange, replacement, or refund when there is evidence of fraud, altered products, false damage claims, repeated misuse of the policy, chargeback abuse, or other conduct intended to obtain products or money improperly. We may request additional proof before completing a claim.

This policy does not limit any consumer right or remedy that cannot legally be limited under applicable law. If a provision of this policy conflicts with a mandatory legal requirement, that requirement will control. Daniel's Innovations may update this policy for future purchases; the policy in effect when an order was placed will generally apply to that order.

Questions are always welcome. For the fastest help, include your name, order number or purchase date, and a short description of what you need.